Hayes A+ Email - User FAQ
Q. How do I change my mailbox to look like Outlook? What about the form I use to send mail?
A. At the top of the screen, click on “Edit > Preferences”. On the general tab, change the “New Mail Form:” to “Outlook". Also, change the “Mailbox Style” to “Separate Inbox/Outbox”. Click on “OK” to save the settings or “Cancel” to exit without saving.
Q. How do I change my password?
A. At the top of the screen, click on “Collaborate > Change Password”.
Q. How do I quote an email in my reply?
A. With your mouse, highlight the text that you want quoted and click “Reply”. Alternatively, you can open up the email and select “Reply With Quote” to quote the entire email.
Q. How do I add a signature to my messages?
A. At the top of the screen, click on “Edit > Preferences”. Next click on the “Messaging” tab and then the “Initial Content” tab. Check the box next to “Automatically add signatures to new messages” and type your signature in the “Signature Text” box.
Q. How do I setup an “Out of Office” reply?
A. At the top of the screen, click on “Edit > Preferences”. Next click on the “Messaging” tab and then the “Mail Rules” tab. Under “Automatically reply to:”, set the “Local mail " and "Internet mail” to yes.
Q. How can I combine a group calendar (a shared calendar or a calendar in a conference) with my personal calendar?
A. Right click "Add To Desktop” on the group calendar. A new calendar icon will be created on your desktop. Drag the new group calendar icon into your calendar folder. When you open your personal calendar, the group calendar items should be combined.
Q. When I reply to a message in a conference, it sends the reply to the conference instead of the sender of the original message, how can I change that?
A. Select “Reply to Original Author” when replying to the message. (Admins - see the Admin FAQ for more details)
Q. I have reached my quota so I deleted a bunch of stuff. My quota did not seem to change, how come?
A. Whenever you upload data or delete data, your quota will not change until the next time you log in, or when the nightly audit is run (at 3:00am). Simply exit and log back in for the quota to update.
Q. How long do items stay in my trash can?
A. Items remain in your trash can for 7 days.
Q. When I change a preference or setting it doesn't seem to work, why?
A. Some preference or setting changes will not take effect until your next login. Exit the client and log back in and the changes should take effect.
Q. My view settings aren't working properly - OR - I want to reset my view settings
A. Select the window that you wish to reset the view settings on and at the top of the screen select "View > Change View Properties". Click "Default", then click "Apply", then click "OK".
Q. My emails aren't sorting the way I want them to - OR - I want my emails separated (not threaded together)
A. Select your mailbox or inbox. At the top of the screen select "View > Change View Properties". On the "Sorting" tab, change "Group items on:" to "None". Click "Apply", then click "OK".