Hayes A+ Email - Admin FAQ
Q. My conference permissions don't seem to be working correctly.
A. Check to make sure the conference permission hierarchy is structured correctly (highest level of permissions at the top). On the "Who" list, the settings of the top-most entry that is applicable to the user will take effect, and the settings of any groups below that will be ignored.
Q. How do I suspend a user account?
A. Simply change the user from a regular user to a remote user. To do that, find the user in the directory and double click on their name. On the "User Information" tab, change the "Class:" from "Regular User" to "Remote User". Switching the user's class from regular to remote deactivates all possible access (client, web client, etc.) to the A+ system and ensures that you will not be billed for the suspended account. For good measure, you can also change the users password.
Q. I created a conference and assigned permissions, but no one can email the conference. The conference does not show up in the directory.
A. “Right-click > Permissions” on the conference and uncheck the “Do Not Publish In The Directory” box. If the conference shows up in the directory but a user cannot send mail to it, check to make sure the conference permission hierarchy is structured correctly (highest level of permissions at the top).
Q. I created a conference and assigned permissions, but no one can email the conference. The conference does show up in the directory.
A. If the conference shows up in the directory but a user cannot send mail to it, check to make sure the conference permission hierarchy is structured correctly (highest level of permissions at the top). On the "Who" list, the settings of the top-most entry that is applicable to the user will take effect, and the settings of any groups below that will be ignored.
Q. An icon for a conference is missing from a user’s desktop. How do I add it back?
A. “Right-click > Subscribers” on the conference that’s missing from the user’s desktop. Click on “Add Subscriber”, highlight the user(s) that you want to add, and click “Add”. When you subscribe a user, the icon is placed on their desktop (usually in the top right or left corner, but it can be moved).
Q. Why can’t I share my contact database?
A. You cannot share your default contact database. You must create a new contact database. “File > New > New Contact Database”. You can share the new contact database as you would share a conference
Q. Why can’t I email someone in my shared contact database?
A. Drag the contact database into your contacts folder. Alternatively, “Right-Click” on the contact and select “Create Mail To:”
Q. I want all replies to conference mail sent to the original sender of the message
A.You can select “Reply to Original Author” when replying to the message. Alternatively, The conference controller can change the "reply preference". “Right-click > Permissions” on a conference. Expand the "View, Message Options, Approval, Size limit, Expiry " area. Under "Message options" change the "Reply preference" to "Reply Sender".
Q. When anyone navigates to my web site to view my web calendar, they are asked for a login. Why?
A. You must configure the web calendar's permissions to allow "All Users" and "Other Sites" some level of read access to allow anyone to view it via a web browser. Note: Changes to a web calendar can only be made while logged into A+ (you can not make changes when viewing the calendar with a web browser).